Contact Columns behavior type

This behavior overrides the contact column dialing order set for a Campaign. When a contact has multiple contact columns, this behavior type is evaluated once to set the order. It is not be evaluated for each individual contact column.

Perhaps a customer wants to be called first on a cell phone, then at work, and never at home—because the customer is buying his spouse a gift and don't want a call to spoil the surprise. The customer's preference could be marked as a custom Attribute, and then the Contact Column order could be reordered by this Behavior.

Name

Type a name for the new behavior in the Name field. This can be anything you like, so long as it is unique within the policy. Try to use of a descriptive name that describes what this behavior does when its condition is true.

Behavior Type

Select "Contact Columns" to display options that configure this condition.

Details

Add button

Clicking this button invokes the Add Contact Column dialog so that you can select column from a contact list. Set the contact list used by the campaign this policy will be assigned to. Next, select a contact column before clicking OK to save. Repeat until you have chosen the columns you want to dial.

Remove button

Deletes the selected column from the list (but not from the Contact List).

Up/Down buttons

These buttons reorder items in the list, thereby affecting the order in which telephone numbers are dialed.