Persistent Connection

This campaign setting configures a wave audio file to play when remote Interaction Scripter Client users login to establish a persistent connection. This wave file should play a tone, or say something such as "connection established" to inform the agent that a persistent connection has been established. See also Remote Agent Support

NOTE: A persistent connection allows agents to disconnect one call, keep the receiver off hook, and place or receive the next call via the client, using the same connection between their telephone and the server. The Interaction Center automatically reconnects new calls using the existing phone connection.

Audio File

Selects the wave file played to agents when persistent connections are made.

Upload New

Opens dialog allowing selection of a file to upload.