Interaction Designer Help
Introduction to E-mail Tools
The E-mail tools are for retrieving and sending e-mail and voice mail. Refer to the CIC ACD Processing Technical Reference for more information about how to configure e-mail for a custom workgroup.
Note: The E-mail tools cannot access folders located on user’s local machines. In order for the Open Folder tool to work, the folder being accessed must reside on the mail server. In other words, if you plan to allow users to access their voice mail messages remotely (over the telephone), then users must have their email delivered to their mailbox on the Exchange or Domino server.
Click on a tool below to learn more about that tool: