PureConnect Data Privacy Request Tool

Genesys offers a database anonymization tool for download via the PureConnect Utilities and Downloads page on the PureConnect Product Information site. This tool is for any PureConnect customer that has access to their PureConnect database and who has Master Administrator and View User Queue access rights in Interaction Administrator.

• It queries the PureConnect database to return records with PII which you can then select to anonymize the PII data.

• It supports individual record search or multiple record search via an uploaded spreadsheet template.

• It generates and saves reports showing PII data to be anonymized.

• It anonymizes (rather than deletes) specified PII data to retain the integrity of report metrics and statistics. It does not delete records.

• It anonymizes personal data by replacing it with "XXXX". Once data is replaced, it cannot be recovered again.

• It creates an audit trail table in the PureConnect database, which includes a service request number associated with each anonymization operation.

Related tasks:

Download and install the PureConnect Data Privacy Request Tool

Use the PureConnect Data Privacy Request Tool

Audit Trail Table

Last updated: 25-Sept-2018