Microsoft Outlook for users

An email client is not required for users: voicemail and fax can be checked in Interaction Desktop (CIC). However, if you want to provide users with the ability to check messages outside of CIC, or to receive any other messages from CIC which are not either voicemail or fax, use either the Microsoft Outlook client on user workstations or Outlook Web Access.

This section includes:

• Outlook client on user workstations
• Outlook Web Access
• Display contacts in Interaction Desktop