This class represents a supervisor's response to an agent's help request.

Namespace: ININ.IceLib.Interactions
Assembly: ININ.IceLib.Interactions (in ININ.IceLib.Interactions.dll) Version: 0.0.0.0 (21.4.0.172)

Syntax

C#
[ObsoleteAttribute("AgentHelpResponse is no longer used.  Use AgentAssistanceList and SupervisorAssistanceList instead.")]
public class AgentHelpResponse
Visual Basic
<ObsoleteAttribute("AgentHelpResponse is no longer used.  Use AgentAssistanceList and SupervisorAssistanceList instead.")> _
Public Class AgentHelpResponse

Remarks

This class provides support for sending a response to an agent's supervisor help request.

To send a response to a help request call SendResponse(AgentHelpRequest, Boolean, String) or SendResponseAsync(AgentHelpRequest, Boolean, String, AsyncCompletedEventHandler, Object) providing the AgentHelpRequest object and a flag indicating whether the supervisor will help. When the asynchronous send-response operation completes, it invokes the completedCallback delegate.

Note
The asynchronous version of the method is preferred since sending a response can be a lengthy operation.

Inheritance Hierarchy

System..::..Object
  ININ.IceLib.Interactions..::..AgentHelpResponse

Version Information

Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 GA and beyond.

See Also