- Access Control Groups
The Access Control Group Configuration provides access to the Interaction Center Access Control Group Configuration data.
The assignments to a particular acg need to be performed using either the assign-membership resource or through the accessControlGroupAssignment property of the respective object.
- Account Codes
The Account Code Service provides access to the Interaction Center Account Code Configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Account Codes Configuration
The Account Code Configuration Service provides access to the Interaction Center Account Code Configuration configurable data. - Client Buttons
The Client Button Service provides access to the Interaction Center Custom Button Configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Client Configuration Templates
The Client Configuration Template Configuration Service provides access to the Client Configuration Template configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Client Templates
The Client Template Configuration Service provides access to the Interaction Center Client Template configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Default User Configuration
The Default User Configuration Service provides access to the Interaction Center Default User configuration data. - Monitored Mailboxes
The Monitored Mailbox Configuration Service provides access to a Interaction Center Workgroup's Monitored Mailbox data. - Password Policies
The Password Policy Configuration Service provides access to the Password Policy configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Queue Columns
The Queue Columns Configuration Service provides access to the Interaction Center Queue Column configuration data. - Response Management Documents
The Response Management Document Configuration Service provides access to the Response Management Document configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Roles
The Role Configuration Service provides access to the role configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Schedules
The Schedule Configuration Service provides access to the Interaction Center Schedule configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Secure Input Forms
The Secure Input Form Configuration Service provides access to the Interaction Center Secure Input Form configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Skill Categories
The Skill Category Configuration Service provides access to the Interaction Center Skill Category configuration data.
| Feature |
Version |
Obsolete Version |
| configuration |
11 |
|
- Skills
The Skill Configuration Service provides access to the skill configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Statistic Parameter Groups
The Statistic Parameter Group Configuration Service provides access to the Interaction Center Statistic Parameter Group configuration data.
| Feature |
Version |
Obsolete Version |
| configuration |
11 |
|
- Status Columns
The Status Column Configuration Service provides access to the Interaction Center Status Column configuration data. - Users
The User Configuration Service provides access to the Interaction Center User configuration data.Users uses their mailboxProperties.displayName property as their display name. As a result,
to set the display name of a user, the mailboxProperties.displayName must have the desired value because the server will ignore the display name value in the configurationId property.
- Workgroups
The Workgroup Configuration Service provides access to the workgroup configuration data.This object type does not separate the ID and display name. As a result, the ID of the object type is used as the display name.
If the display name is specified in the configuration id in a post or put operation, it will be ignored by the server.
- Wrap Up Categories
The Wrap-Up Category Configuration Service provides access to the Interaction Center Wrap-Up Category configuration data. - Wrap Up Codes
The Wrap-Up Code Configuration Service provides access to the Interaction Center Wrap-Up Code configuration data. While a configurationId property is required
when creating a wrap-up code, the one generated by the server and returned in
the response should be used.