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Communication

Use the Communication panel to view historical communication for the account. If a call has an audio recording associated to it, you can play the recording. If a letter has a file associated to it, you can view the letter.

Available communications are:

Outbound call initiated manually within Latitude or through a desktop phone
Outbound call initiated through a Dialer calling list
Inbound call from the customer delivered through the Dialer or a desktop phone
Written communication or electronic message, such as:

Outbound letter/Email/SMS sent from within Latitude.
Outbound letter/Email/SMS sent from outside Latitude that a user attached to the account.
Inbound Email/SMS received from a party.
Inbound document that a user attached to the account

Communication

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