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Letter Types

The following table lists the types of system-created letter templates that are available and their associated merge fields. You can insert the merge fields into the letter template and when Letter Console generates the letter, Letter Console populates the merge fields with the appropriate data.

Letter Type	Description	Merge Fields
Dunning	Initial letter sent to the customer. It typically contains balance and client information. No input allowed.	None
Settlement	Letter offering settlement terms to the customer. Input allowed for settlement amount offer and due date.	PromiseAmount (settlement amount) PromiseDue (payment due date)
Payoff	Letter to the customer confirming payoff of entire balance. Input allowed for payoff amount and payment due date.	PromiseAmount (payoff amount) PromiseDue (payment due date)
Payment Reminder	Letter reminding customer to send in a payment. Input allowed for payment amount and due date.	PromiseAmount (payment amount) PromiseDue (payment due date)
Multi-Part Settlement	Letter confirming agreement with customer to settle the balance following a payment schedule. Input allowed for number of payments (up to 6), and the amounts and due dates for each payment.	SifPmt1 (payment 1 amount / due date) SifPmt2 (payment 2 amount / due date) SifPmt3 (payment 3 amount / due date) SifPmt4 (payment 4 amount / due date) SifPmt5 (payment 5 amount / due date) SifPmt6 (payment 6 amount / due date)
NITD	Notice of Intent to Deposit. Used to inform a customer that your agency is depositing a post-dated check or paper draft. Input allowed for deposit amount and deposit date.	PromiseAmount (payment amount) PromiseDue (payment deposit date)
Customer Letter	Letter to the client regarding the customer. No input allowed.	None
Attorney Letter	Letter to your agency’s forwarding attorney regarding the customer. No input allowed.	None

Letter Types

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