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Latitude Help
Request Assistance with a Call
Use the Request Assistance dialog box to request assistance with a call.
To request assistance with a call
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In the Dialer toolbar, click the Request Assistance icon.
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In the box, type a message to send regarding your request for assistance and then click Send Request. Interaction Dialer sends your request for assistance to a supervisor.
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To view the request, in the Dialer Agent Interface toolbar, click the Workgroups icon. The CRM Web Client window appears.
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Click the My Interactions tab.
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