Campaigns

Your organization creates campaigns and assigns users to them to manage calling efforts. Each campaign contains a list of phone numbers to dial. Depending on the calling mode set for the campaign, Dialer places the call for you (Power or Predictive mode) or you place the call manually (Preview mode). Latitude searches for the party and displays the matching account in the Work Form. For multiple matches, Latitude displays the list of matching accounts and then you select the appropriate account to display in the Work Form.

Related Topics

Dialer Icons

Log on to a Campaign

Work a Power or Predictive Campaign

Work a Preview Campaign

Disposition a Call

Request a Break

End Your Break

Request Assistance with a Call

Transfer a Call

View Your Campaign Interactions

Log off a Campaign

Dialer Agent Interface