Work a Power or Predictive Campaign

Use the Dialer Agent Interface to work a Power or Predictive campaign. When the campaign calling mode is Power or Predictive, the following occurs:

1. Dialer displays a campaign list phone number in the Dialer Agent Interface.

2. Dialer places the call and delivers the call to you.

3. Latitude looks up the account based on the phone number and does one of the following:

• If only one account has a matching phone number, Latitude displays the account in the Work Form.

• If more than one account has a matching phone number, Latitude displays the list of matching accounts. Click the account to display. Latitude closes the list and displays the selected account in the Work Form.

4. During or immediately after ending the call, disposition it. For more information, see Disposition a Call.

Related Topics

Dialer Icons

Campaigns