Log on to Genesys Cloud Client

Use the Logon pages to log on to the Genesys Cloud client. To use the client, your organization must have configured the Dialer permission.

Note: The options that appear depend on how your organization set up the Dialer permission and your user account.

To log on to the Genesys Cloud client

1. Locate the Genesys Cloud client on the Latitude Agent Desktop.

2. Do one of the following:

• If your Latitude account is not set up for single sign-on to the Genesys Cloud client, type your credentials in the Email Address and Password boxes and then click Log In.

• If your Latitude account is set up for single sign-on to the Genesys Cloud client, scroll down to the bottom of the interface and then click Latitude by Genesys.

If your credentials are correct, Latitude logs you on to the Genesys Cloud client with a status of Available. Otherwise, an error message appears; provide the correct credentials or contact your system administrator for assistance.

Tip: To minimize the Genesys Cloud client, click the minus sign (-). The system minimizes the Genesys Cloud client and displays the Dialer icon .

Related Topics

Genesys Cloud Client

Campaign Call Process

Log off Genesys Cloud Client

Latitude Integration with Genesys Cloud