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What's New in Latitude

For more information about the changes and enhancements in Latitude, see the following:

2020 R1

2020 R1 introduced the following changes and enhancements in Latitude.

Permissions

PureCloud integration

Added ability to integrate Latitude with Genesys Cloud™ for Dialer capabilities that allow collectors to process campaign calls based on call lists that your organization creates using List Builder.  For more information, see Latitude Integration with Genesys Cloud.

Reference panels

  • Added ability to maintain automotive and non-automotive collateral information for an account. For more information, see Collateral.

Note: This panel replaces the Automotive panel.

System codes and settings

  • Added ability to specify a user's credentials for a third-party system to log on the user to the third-party system automatically. For more information, see Add a User and Modify a User.

  • Added user-defined list codes for the following:

    • Bankruptcy Reaffirm Method

    • Bankruptcy Status

    • Bankruptcy Surrender Method

    • Prefix

    • Suffix

For more information, see List Codes.

Task panels

Added ability to create and update RDN collateral recovery cases. For more information, see RDN Integration.

Related Topics

Introduction to Latitude

Log On to Latitude

Change Your Password

Work Form Overview

Help Overview