What's New in Latitude

For more information about the changes and enhancements in Latitude, see the following:

2021 R1

2021 R1 introduced the following changes and enhancements in Latitude.

Permissions

• Added Compliance Settings for the following:

• Credit Bureau Reporting

• Validation Notice Tracking

• Call Attempts and Conversations Limits

• Added Script Builder Permission for specifying whether users can create and update Agent.

Reference panels

• Added ability to add notes in Events Panel for an account. For more information, see Add Note.

• Added ability to view attempts/conversations, validation notice details, itemization details, and preferred time to call details as part of compliance panel. For more information, see Compliance.

• Added ability to apply preferences/restrictions to phone numbers. For more information, see Modify an Account Phone Number.

System Codes and Settings

• Added ability to add, modify, and delete holiday calendar. For more information, see Holidays.

• Added ability to modify date and phone number using the localization code. For more information, see Localization.

Script Builder

• Added ability to create and modify Script Query. For more information, see Script Builder.

• Added ability to create, modify, copy, group, delete Script Query Conditions. For more information, see Script Query Conditions.

• Added ability to create, modify, delete, and view history of Scripts. For more information, see Scripts.

Arrangements

• Added ability to prevent adding expired credit card, address validation. For more information, see Add a Credit Card.

Payments

• Added ability to decline payments for repay when the information provided is incorrect. For more information, see Process a Payment.

Compliance

• Added ability to send validation notice digitally and through physical letters. For more information, see Validation Notice.

• Added ability to view the conversations held. For more information, see View Contact Made.

Warnings

• Added ability to view validation status warnings for an account. For more information, see View Warnings.

Mail Return

• Added ability to manage mail return. For more information, see Manage Mail Return.

2020 R1

2020 R1 introduced the following changes and enhancements in Latitude.

Permissions

• Added Allow RDN Case Creation and Updates permission for specifying whether users can create and update RDN collateral recovery cases on the RDN Integration panel.

• Added Allow Collateral Editing Permission for specifying whether users can modify automotive and non-automotive collateral information on the Collateral panel.

• Added Manual Dial Policy to Dialer Permission to allow users to place calls manually through the Genesys Cloud client. (For Genesys Cloud integrations only.)

• Added Phone Type Mapping Permission for mapping phone types to action codes.

• Added RDN Service Configuration for specifying the URL and API key for retrieving RDN collateral recovery case updates.

Genesys Cloud integration

Added ability to integrate Latitude with Genesys Cloud for Dialer capabilities that allow collectors to process campaign calls based on call lists that your organization creates using List Builder.  For more information, see Latitude Integration with Genesys Cloud.

Reference panels

• Added ability to maintain automotive and non-automotive collateral information for an account. For more information, see Collateral.

Note: This panel replaces the Automotive panel.

• Added ability to open a web page inside a custom reference panel and display mapped content within the web page. For more information, see Add a Custom Anchor Card or Reference Panel.

System codes and settings

• Added ability to specify a user's credentials for a third-party system to log on the user to the third-party system automatically. For more information, see Add a User and Modify a User.

• Added user-defined list codes for the following:

• Bankruptcy Reaffirm Method

• Bankruptcy Status

• Bankruptcy Surrender Method

• Prefix

• Suffix

For more information, see List Codes.

Task panels

Added ability to create and update RDN collateral recovery cases. For more information, see RDN Integration.

2020 R2

2020 R2 introduced the following changes and enhancements in Latitude.

Account Analysis

Added ability to create queries to retrieve accounts that meet specific criteria. Also, allows you to sort, group, and summarize the information for review. For more information about account analysis, see Account Analysis.

Permissions

• Added Access Account Analysis Permission for specifying whether users can create and update Account Analysis Query.

• Added User Restrictions by Conditions Permission to restrict the accounts that the user can modify using Account Analysis.

Account Reactivation

Added ability to reinstate an account and unreturn an account. For more information about reinstate and unreturn, see Reinstate an Account and Unreturn an Account.

Permissions

• Added Access Reopen Account Permission for reinstate an account.

• Added Access Unreturn Account Permission for unreturn an account.

• Added Email Request Permission for email a letter.

• Added Print Request Permission for print a letter.

• Added SMTP Permission for email messages.

• Added Bankruptcy Permission for modify or delete bankruptcy data.

• Added Deceased Permission for modify or delete deceased data.

• Added My Desk Assignment Permission for reassign an account to desk.

Task panels

• Added ability to email a letter. For more information, see Email a Letter.

• Added ability to print a letter. For more information, see Print a Letter.

Related Topics

Introduction to Latitude

Log On to Latitude

Change Your Password

Work Form Overview

Help Overview