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Customer Service Automation
The customer service automation feature allows you to automate customer service on your website using bots, predictive chatbots, and blended Artificial Intelligence (AI).
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Get Started |
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Release Notes |
Genesys Predictive
Engagement Release Notes |
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Customer Service Automation Documentation |
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Administrator |
Genesys Predictive Engagement Administrator's Guide |
Genesys Widgets Deployment Guide PureConnect Integration with Genesys Predictive Engagement Technical Reference PureConnect Integration with Genesys Intelligent Automation Technical Reference |
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Supervisor Features |
About Analytics Data in Genesys Predictive Engagement Action Map Analytics Report in Genesys Predictive Engagement |
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Agent Features |
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Developer Resources |
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Related Documentation |
Genesys Predictive Engagement Integration Documentation |
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Additional Resources |
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