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SAP Integration

The CIC Integration with SAP Customer Relationship Management (CRM) integrates the functionality of Interaction Desktop and Interaction Connect with the SAP IC Web Client using a combination of APIs, web tools, and remoting. The SAP agent conducts all typical phone and web chat operations without leaving the SAP IC Web Client.

Get Started


Integration Architecture and Installation Requirements


Release Notes

Release Notes Web App


SAP Documentation

CIC Integration with SAP CRM Installation and Configuration Guide


Additional Resources

PureConnect Community

SAP Connector Self-Help  

SAP CRM Integration FAQs