- Contents
PureConnect Documentation Library
SAP Integration
The CIC Integration with SAP Customer Relationship Management (CRM) integrates the functionality of Interaction Desktop and Interaction Connect with the SAP IC Web Client using a combination of APIs, web tools, and remoting. The SAP agent conducts all typical phone and web chat operations without leaving the SAP IC Web Client.
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Get Started |
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Release Notes |
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SAP Documentation |
CIC Integration with SAP CRM Installation and Configuration Guide |
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Additional Resources |
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