Security

CIC and network administrators can choose the level of security appropriate for each CIC site. CIC implements many security features by default, and administrators select and configure others as needed. Administrators can also use Interaction Designer tools to implement Secure Input in handlers to assist with PCI compliance. A Secure Input handler starts a separate, secure session inside the customer-agent interaction. It collects the confidential information from the customer, validates it with the appropriate web service, ends the secure session, and returns the customer and agent to the main interaction.

	Release Notes	Release Notes Web App
	Security Documentation	PureConnect Security Features Technical Reference   PureConnect Security Precautions Technical Reference   Secure Input Technical Reference	CIC Port Maps and Data Flow Diagrams Technical Reference
	Developer Resources	Interaction Designer Help ICWS API documentation
	Related Documentation	PureConnect Installation and Configuration Guide Interaction Administrator Help Single Sign-On Identity Providers Technical Reference	PureConnect Data Privacy Request Tool Administrator's Guide
	Additional Resources	PureConnect Community