Alerting Options

Requirements: You need the Customize Client Security right to configure an alerting option.

You can have multiple interactions in the My Interactions queue. However, you can perform actions (such as mute, record, transfer, etc.) on only the currently selected interaction.

When you enable this option, Interaction Connect automatically selects the oldest interaction that is not disconnected when you disconnect your current interaction.

To automatically select the next interaction:

1. In the Applications Settings dialog box, click Alerting.

2. Select the Auto select interactions after disconnect check box.

3. Click Save Settings.

The CIC administrator can configure how Interaction Connect  notifies you of new incoming calls, faxes or voice mail, among other options. For more information about these alerting options, see:

• Voice Mail / Fax Paging

• My Interactions Ring Sounds

• Desktop Alerts