Copy an Alert

Requirements: See Manage Alerts.

You can create a new alert by copying an existing alert changing some of its parameters.

Note: You cannot change the previously selected Statistic group or Statistic definition in a copied alert. To change these selections, see Add an Alert.

To copy an alert:

1. Do one of the following:

• In the Manage Alerts dialog box, in the My Default Alert Set section, select the name of an alert.

• In the Active Alerts view, click the hyperlink in the Statistic column for the selected alert.

• In the Active Alerts view, double-click anywhere in the row for the selected alert.

2. Click Copy.

3. Select statistic parameters as needed.

   Note: The appearance of the Manage Alerts dialog box varies, depending on the selected statistic. For example, the Average Wait Time statistic has three parameters: Workgroup, Agent, and Interval (such as Current Shift). Other statistics require different parameters.

4. Click Confirm.

Result: The Manage Alerts dialog box changes to enable you to configure alert rules. The appearance of this dialog box varies and is based on the data type of the statistic.

5. See Add an Alert for instructions on changing:

   • Display String

   • Alert Rule Type

   • Severity Level

   • Alert actions

6. Click Save.

Related Topics

Add an Alert

Edit an Alert

Delete an Alert