Making Calls

There are a number of ways to make a call in the CIC client. You can use the Make a Phone Call toolbar and enter a number in the Dial a number field, use your telephone, double-click a directory entry, or use the directory toolbar after selecting a directory entry.

The call appears in My Interactions, where you can watch the status of the call. For more information, see one of the following topics:

• Advanced Dialing Options

• Call an Operator

• Click to Dial a Directory Contact

• Dial a Long-Distance Number

• Dial a Number Inside the Organization

• Dial a Number Outside the Organization

• Dial a Number Using Speed Dial

• Dial a Recently Dialed Number

• Dial on Behalf of a Workgroup

• Disconnect a Call

• Entering Telephone Numbers

• Make a Call Using the Dial Button

• Make a Call using the Dial a number field

• Using Call History to Make Calls