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Interaction Connect Help
Set Up Follow-me Routing
Requirements: You need the Follow Me Security right to use Follow-me routing in the CIC client. Your Phone Number Classifications-Follow Me Access Control rights determine which phone numbers you can use as Follow-me numbers.
To handle calls when you are away from the office, the CIC client can search for you at different telephone numbers. The client consecutively calls the telephone numbers in a follow-me routing list. After locating you, the client can transfer the call to you at that location.
You can set up follow-me routing in the CIC client. You can also use the Telephone User Interface to turn Follow-me on or off and configure Follow-me phone numbers. For information about setting up Follow-me numbers via the TUI, see the CIC TUI User's Guide or Quick Reference Card in the PureConnect Documentation Library.
To add a follow-me phone number:
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In the Application Settings dialog box, click Calls > Follow Me.
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To prompt callers for their name, in the Follow Me properties details pane, select the Screen Calls check box.
Note: When you select Screen Calls and later answer a follow-me call, you hear a recorded segment from the caller before you accept the call. You can either accept the call or send it to voice mail.
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Click Add Number.
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In the Details section, complete the fields as described below.
Phone Number |
Enter a telephone number you want the CIC client to call if you are not available. Dialing Pause You can use both commas (,) and slashes (/) with the number. A comma causes a two-second delay and numbers typed after the slash are dialed only after a connection is made. For example, if you typed the number "555-1212 / 101, 2222", the first seven digits are dialed. After a connection is made, the digits 101 are dialed, and after two seconds, the digits 2222 are dialed. Note: Use of the comma (,) to create a two-second delay is not supported in all platforms. |
Timeout |
Specify the number of seconds the CIC client rings an external number. It defaults to 15 seconds. Note: If the forwarding number is an internal station extension, this timeout value is ignored and the station is alerted for 45 seconds. |
Use Pin |
To require that you or another call recipient must enter your CIC client password to accept the call, select Use Pin. Note: This feature can prevent someone else from answering your calls through the follow-me routing process. |
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To add another number, repeat steps 3 and 4.
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Click Save Settings to save your settings and close the Application Settings dialog box.
To change your follow me settings:
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Perform any of the following actions to update your follow me settings:
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To change the order of your follow-me numbers, select a number and click Move Up or Move Down.
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To delete a number, select a number and click Remove.
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To change the settings for a number, select the number and type new values in the Phone Number and Timeout and then select or clear the Use Pin checkbox.
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Click Save Settings to save your settings.
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