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Interaction Connect Help
View Another User’s Status
Requirements: You need the View Directory Status Columns Access Control right to all or selected Status columns to enable you to add Status columns to a directory view.
You can determine if a person is available to take a call by checking that user’s status. Status information appears in the Status column of the Company Directory or workgroup directory.
Tip: You can add the Status or Status Summary columns to your Company Directory view.
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