Standard Features

• Conferences are created using a central browser-based application.

• Conference support for single-event and recurring schedules (weekly, monthly, and so on).

• Recurring conferences are modeled from Microsoft Outlook Appointment Recurrence screens.

• Conferences support open and PIN access modes.

• Conference creators can opt to mute any caller.

• Multiple muting options to set per conference for attendees – enter muted, enter unmuted, or muting is not allowed.

• Notifications for upcoming conferences can be sent using email.

• Conference creators can designate that callers are announced by recording their names. This requirement can include both an entry and exit announcement.

• A user (an individual who can schedule conferences) has variable access to conferences based on a configured profile.

• Integrated Windows Authentication for user access is available.

• Users logging on using their domain account can also include their Outlook Personal Contacts.

• Resources are dynamically allocated to allow a conference to extend past its scheduled time. The system sees that the end time of the conference is approaching and if there are available resources that are not reserved; the conference is allowed to continue.

• If resources are scheduled for another conference, the active conference is required to end at its scheduled time, and the conference is dropped at the end time.

• Standard reports show conference usage. Reports are broken down to show usage across different groupings.

• Hosts can monitor the conference to see when participants have joined, the current call status, and remote caller information.

• The monitor page also includes call controls for the conference. Call controls include: Mute, Hold, Drop, Unmute, and Pickup.

• Conference calls can be recorded and the recordings emailed.

• Interaction Conference purges open conferences that have not had calls for the previous 365 days.