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Interaction Conference Administrator's Guide

Interaction Conference is a conferencing application, based on the PureConnect platform that allows your enterprise to host scheduled conference calls for internal and external use.  This guide is intended to provide the technician responsible for implementing the system with an overview of system features and detailed instructions for installing and configuring servers used by Interaction Conference.

Interaction Conference is a premise-based audio conferencing application which reduces costs, increases productivity, and enhances collaboration. The solution helps organizations better communicate and collaborate with geographically dispersed employees, partners, and customers—leading to better business decisions and results. 

This guide is divided into three sections:

Related Documentation

  • Interaction Conference Administrator's Guide (this document) is for the technician who installs and configures Interaction Conference components on CIC and IIS servers. It explains how to install software on client/server machines, and how to grant required access rights. You can view the Interaction Conference Administrator's Guide in the PureConnect Documentation Library.

  • Interaction Conference User's Guide is for Interaction Conference users and conference coordinators who schedule conferences using the Interaction Conference web application or the Interaction Conference Outlook plugin. This guide also explains how to call into a conference. You can view the Interaction Conference User's Guide in the PureConnect Documentation Library.