- Contents
Interaction Dialer Manager Help
Assign agent callbacks to any available agent in the campaign
-
Open the Contact Lists view.
-
Select a contact list in the list of entries at the top of the view.
-
Select the Scheduled Calls tab.
-
Set criterion on the Search expander to select callback records. Click Search.
-
Check the Assign to Agent box.
-
Select [Any Agent] to route the callback to any available agent who is participating in the campaign.
-
Click Run Action.