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Interaction Dialer Manager Help
Assign agent callbacks to another agent
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Open the Contact Lists view.
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Select a contact list in the list of entries at the top of the view.
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Select the Scheduled Calls tab.
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Set criterion on the Search expander to select callback records. Click Search.
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Check the Assign to Agent box.
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Select the name of the agent who should receive the callback.
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Click Run Action.