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Interaction Dialer Manager Help
Filter Scheduled Callback records
Optionally, you can apply Filters to the selection of scheduled callback records, whether scheduled by agents or auto-scheduled by Dialer when it is unable to reach a contact. By default, filters are not applied to callback records. Filtering can be applied to either type of callback by setting Filter Callbacks options on the Campaign configuration.
To filter the selection of Scheduled Callback Records:
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From within Interaction Dialer, select Campaigns.
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Select a campaign in the Campaign Entries panel.
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Select the Contact List tab.
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Scroll down to Filters.
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Next, use the Agent Scheduled and Auto-Scheduled check boxes to apply Filter criteria to the selection of callback records. By default, filters are not used when the system selects scheduled callback records. These check boxes optionally force scheduled calls to adhere to an active filter.
- Agent Scheduled
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Check to apply filter criteria to the selection of callbacks scheduled by agents.
- Auto-Scheduled
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Check to apply filter criteria to the selection of auto-scheduled callbacks. Auto-scheduled callbacks are created up by the system when it is unable to reach a targeted party for one of the following reasons:
Call was abandoned
Line was busy
System Hang Up
No answer
Answering Machine detected
Fax Machine Detected
Remote Hang Up
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Click Save to save changes to the Campaign configuration. Your changes will be applied when the next cycle of calling begins.
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