Contents

Add a status message

To add a status message to the My Status list in Interaction Client

In the System Configuration container, double-click the Status Messages subcontainer.
Click New.
Type the name of the new status message entry, and then click OK.
The Status Message Configuration dialog box appears.
In the Status Message box, type the message text you want to appear in the CIC clients on the My Status list.
In the Status Icon box, type the full path and file name with an .ICO extension. This is the icon that will appear next to the status message.
In the Status Group list, select a name that most closely describes or categorizes the status message.
Depending on your configuration, additional fields may appear that allow you to map the CIC status messages to the status messages in other systems. Select the appropriate options from these fields.
Select all of the status attribute boxes that apply to the new status message. The status attribute boxes define the behavior of CIC clients when the status is activated. For more information about the status attributes, see Configuration.

Note: While you can select any combination of attributes, choose them carefully. Some combinations do not make sense.

Click OK.
The new status message immediately appears in the Status Messages container in Interaction Administrator and in My Status in the CIC clients.

To have CIC play the status message as a DND (not available) prompt when a CIC client has that status set, record a prompt with this message and then modify the CustomIVRSetUserStatus handler in Interaction Designer by adding the new prompt. See Queue Announcements for more information.