Assigning Limited CIC Administration Rights to Users

CIC master administrators can give other CIC users rights to view, add, and modify some or all CIC configuration containers in Interaction Administrator. Only master administrators can grant these rights. To do this:

1. Start Interaction Administrator with a valid CIC master administrator account.

2. Select a specific User, or a Workgroup and open its dialog box. Likewise, you can select the Default User Configuration, but only if you really intend to give all CIC users some administrative rights.

3. On the Admin Access page, select the Category drop-down list and choose an Interaction Administrator category on which to give the current user administrative rights.

4. Determine if the current user (or group) should have access to the Admin Access page and the Access Control page on the selected user (such as, workgroup, user, or default user) accounts.

Later, when the CIC users who have been given these rights log in and run Interaction Administrator, they will see only those containers, property pages, and configuration entries they have been given permission to access.