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Interaction Administrator Help
Configure Interaction Message
Store
To configure Interaction Message Store
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In the Mail Configuration dialog box, click the Providers tab. For information on how to access the Mail Configuration dialog box, see Configure a Mail storage source.
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In the list of providers, select Interaction Message Store.
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Click Enable Provider.
The Interaction Message Store dialog box appears. CIC confirms the Root Directory location for message storage. The default root directory is \\[server name]\IC\FBMC.
When the Interaction Message Store is not located on the CIC server, use one of the following to specify the Message Store Path:
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UNC Path Using a DNS resolved host
Example: \\fileserver\FBMC -
UNC Path Using an IP address for the host - Note: This method is preferred as it removes a potential point of failure (DNS resolution).
Example: \\192.168.2.27\FBMC
Note: Do not set the root directory to the root of the drive (for example C:\IMS). For more information, see the Interaction Message Store Technical Reference in the Technical Reference Documents section of the CIC Documentation Library on the CIC server.
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To configure individual mailboxes, click Mailboxes configuration. For more information, see Configure Interaction Message Store mailboxes.
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In the Maximum Storage Space (bytes) field, select the maximum amount of storage space, in bytes, to allocate to voice mail messages. Select No Limit if you do not want to limit the storage space for voice mail messages.
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In the Maximum Message Count field, select the maximum number of messages to allocate for voice mail messages. Select No Limit if you do not want to limit the storage space or message count for voice mail messages.
- Click OK.