Workgroup Members

Select the users you wish to belong to this workgroup. You can optionally specify a fixed linear hunt order for alerting Workgroup members when the workgroup has a queue, and it is not an ACD queue.

Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this page are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

Available Users

Names in the Available Users list are registered on the server but are not members of this workgroup. To add one of these users to this workgroup, which is indicated by the user’s name appearing in the Currently Selected Users list, do one of the following:

• Double-click a user’s name, or

• Select a user's name and click Add.

Currently Selected Users

Names in the Currently Selected Users list are members of the current workgroup. To remove a user from this workgroup, which is indicated by the user’s name appearing in the Available Users list, do one of the following:

• Double-click the user’s name, or

• Select the user’s name and click Remove.

Maintain Order

Select this check box to preserve the order of the Currently Selected Users list. Handlers can optionally use this Currently Selected Users list as an ordered (linear) hunt group for alerting users in workgroup queues (not ACD queues). The Alert Workgroup tool includes a check box that allows you to alert all users in a workgroup at the same time, or in a sequential order. If the Alert Workgroup tool specifies a sequential order, and the Maintain Order check box is selected, workgroup members will be alerted in the order specified in the Currently Selected Users list, starting at the top.

To arrange the order of user selection

1. Click the Maintain Order check box at the bottom of the Currently Selected Users list to create a fixed order of user selection.

2. Click on the name of the user to be first in order to receive calls in this workgroup queue.

3. Click the Up button until that user’s name is at the top of the list.

4. Select the name of the user to be second in order to receive calls in this workgroup queue.

5. Click the Up button until that user’s name is second from the top of the list.

6. Select each user’s name and click the Up or Down button to determine the order in which each user is selected to receive calls that alert on this workgroup queue.

7. Click OK to save this order and exit.

For additional information, see Alert Workgroup tool in Interaction Designer Help.