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Interaction Administrator Help
Roles/Supervisors
Use this page to assign roles and supervisors to this workgroup. Assigning a role to a workgroup gives the role's permissions to the workgroup members. Assigning a supervisor to a workgroup, associates that supervisor with the supervisor alerts for this workgroup.
Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this page are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.
Roles
To assign a role to this workgroup, in the Roles box click Add. You must already have defined one or more roles in the Roles container.
To delete a role, select the role and click Delete. You can select and delete multiple roles.
Supervisors
If agents need to alert a supervisor, they can type a message and broadcast it to all CIC clients.
To assign a user as a supervisor for this workgroup, in the Supervisor box click Add. This feature affects the CIC clients.