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Overview of accumulators

Accumulators are similar to global variables. They hold a value outside of a handler. Accumulator tools within handlers can assign, increment, and retrieve the values stored in accumulators. The types of values that you can store in accumulators are String, Integer, Numeric, Boolean, and DateTime values.

In Interaction Administrator, you select the accumulators that can be set on your CIC server by activating them and deactivating them.

Notes: To see the definition of an accumulator or to configure an accumulator, use the Accumulators subcontainer of the System Configuration container.

When a new instance of an accumulator is created in the Accumulators subcontainer, you must deactivate it and then reactivate it for your CIC server. If you do not do this, a warning message appears when an accumulator tool attempts to use the accumulator.