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Overview of monitor handlers

A monitor handler is a process that monitors specific interactions in CIC and gathers data for reporting.

Interaction Designer users create and publish the monitor handlers. Published monitor handlers are available to all CIC servers. In Interaction Administrator, you select the monitor handlers to run on your specific CIC server by activating and deactivating them. Interaction Processor uses the activated monitor handlers to monitor numerous functions in CIC.

Note: As the system administrator, you must also assign the necessary security right to the Interaction Designer users who create and publish monitor handlers in Interaction Designer.

For more information on monitor handlers, see the Interaction Designer Help.