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Interaction Administrator Help
Overview of LDAP, SMTP, and
IMAP
LDAP is a protocol for retrieving personal information (given name,
surname, address, company, and so on), SMTP is a protocol for delivering
email messages, and IMAP is a protocol for retrieving email messages.
LDAP, SMTP, and IMAP can all be enabled and configured independently.
You can configure what is needed either when you run Setup Assistant as
part of a new installation, or later in Interaction Administrator.
Examples:
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If you want delivery of voice mail messages, faxes, and CIC notification email messages (for example, “caller left a voice mail less than 2 seconds” or “you haven’t recorded your name prompt”) to email addresses (even external SMTP email addresses, such as a Hotmail account), and you want to associate users with address book entries, then you only need to configure SMTP and LDAP.
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If you want delivery of voice mail messages, faxes, and CIC notification email messages, but you do not want retrieval of messages (through the TUI), then you only need to configure SMTP, not IMAP.
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If you want retrieval of email messages through the TUI (again, even from an external IMAP account), but you do not want delivery of voice mails, faxes, and CIC notification-email messages to email addresses, then you only need to configure IMAP, not SMTP.
If you want users to access messages on CIC client workstations via email software in addition to or instead of the telephone, you must fulfill the following requirements:
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Establish a mail account on the IMAP server for each CIC user.
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Install IMAP-capable email software (such as Outlook Express, Windows Mail, Thunderbird, etc.) on CIC client workstations. (It is not necessary to install the email software on the CIC server.)
Configure users to use the mailbox provider
After you configure the provider in the Mail container, you must also configure the CIC users to use the mailbox. For more information, see the help for Configure a User and the help for Configuration page in the User Configuration dialog box.