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phonenumb.gif Overview of regional dial plans

A regional dial plan is a set of rules that determines how a dialed phone number is handled. Ideally, every phone number that a user dials through CIC should match an entry in the dial plan. However, if a dialed number does not match a pattern in the dial plan, CIC dials the number as it was entered.

For more information on how to represent phone numbers in CIC, see CIC Regionalization and Dial Plan in the PureConnect Documentation Library.

 

Related topics

Overview of how to add a dial plan

Configure a regional dial plan in Interaction Administrator

Managed named lists of phone numbers

Manage phone number classifications

Simulate a call

Advanced dial plan options