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Session Manager Configuration

CIC can use an off-server Session Manager to handle some of the CPU and memory demands on the CIC server, thereby improving performance. Use this page to view or manage the off-server domain names and locations of Session Manager servers.

Session Manager servers provide this information to IceLib (Interaction Center Extension Library). Regionalization can use a Session Manager server as an endpoint to define a location where users and stations are located.

Note: See the Session Manager Development Application Note for information on the off-server Session Manager install. For Session Manager server hardware requirements, see Interaction Application Servers on testlab.genesys.com.

Fully Qualified Domain Name:

This is the FQDN of this Session Manager server. This field is read-only.

Override

Select this check box and enter a different FQDN in the text box to let a connecting client know that the FQDN of the this Session Manager server is not the FQDN stored in Interaction Administrator.

Connections

You can configure a Session Manager instance to accept client connections with the Connections options.

Option	Description
Use default behavior	This setting has a different meaning depending on whether the Session Manager is an on-server or off-server Session Manager. For an on-server Session Manager: Available -- Session Managers do not accept connections. Not available -- Session Managers accept connections. For an off-server Session Manager: The default behavior is to accept connections.
Accept all connections	Session Manager accepts connections regardless of whether it is an on- or off-server Session Manager and regardless of any available off-server Session Managers.
Do not accept new connections (Maintenance Mode)	Session Manager stops accepting new connections. If there are existing connections to the Session Manager instance, those will remain live until either those clients disconnect themselves or the Session Manager instance is restarted.

Location

By default, the off-server Session Manager server uses the location of the CIC server as indicated in Use the location of:. If the client should connect to another location, select Use this location and choose the location (as defined in Location configuration) from the drop-down menu.

The full name of the location displayed here is the same name as it appears in the location's endpoint container.

Note: If you set the location of the Session Manager to the location of a CIC server, then Session Manager cannot be removed from that location in the location's endpoint container.

Switchover Behavior

In a switchover environment, off-server Session Manager servers can connect to the primary CIC server, or to the particular CIC server they were installed against. It is recommended to use the Always reconnect to the primary IC server on switchover option or 'no switch' mode. The other option, Always connect to: [IC server], is not common and intended mainly for backwards compatibility for WAN switchover sites.