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Telephony Server Configuration

An IC server contains telephony hardware resources (for example, analog and/or digital voice boards, fax boards, station boards, etc.) that connect incoming telephone lines with your company’s PCs, telephones, fax machines, etc. Each IC server has a specific number of configurable resources that are defined in Interaction Administrator containers found under the container named after the IC server (for example, I3Server). These include:

Report logs and accumulators activated for this server
Telephone lines that are defined to use a particular phone number, telephony board, port/channel, and other attributes
Line groups that are named groups of telephone lines used for specific applications
Stations (for example, PCs, telephones, fax devices and stand-alone fax machines ) that have extensions and are associated with specific boards, ports/channels, and so on

Each IC server also supports server parameters that are similar to macros that contain data (such as drive and path information) unique to that server and that can be used by the IC Interaction Processor as it operates.