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Interaction Administrator Help
CIC System Configuration
CIC system resources control specific features and functionality provided in the Interaction Center for the entire configuration, regardless of how many servers or users are installed. System-level configuration includes:
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Interaction Processor (IP) variables and startup handlers
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Phone number identification and pattern matches. All dial plan configuration and phone number classifications are controlled in the Phone Numbers container.
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Report , Report Log , and Accumulator activity for gathering and producing call activity reports
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System-wide parameters that can be referenced by all CIC handlers on each server
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Status messages that can be defined on the server and set on each workstation running a CIC client.
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Action definitions
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Administrative, fax, and voice email account names
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Fax server, Interaction Fax Viewer default attributes and fax groups that are named groups of fax devices used for specific applications.
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Database and data source configuration
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Predefined Web chat messages and URLs for agents taking Web chat sessions
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