Set Passwords for CIC User Accounts

Use this page to tell the Add User Assistant how to create user passwords. Users will use this password to start the CIC clients and also to access the voice mail messaging menu over the telephone. CIC users can change their passwords over the telephone by accessing their personal options through the voice mail retrieval menu.

For more information about passwords, see the PureConnect Security Precautions Technical Reference in the PureConnect Documentation Library on the CIC server.

I want to skip the automatic assignment of user passwords

If you select this option, any imported passwords are used. Click Next.

Note:

If you select this option, the import process does not check that the user passwords in the User Worksheet comply with your password policies.

Assign a single password for each new user account

Select this option to use the same password for every account. You should recommend that users change their password later by dialing into their voicemail retrieval. Enter the Password and click Next. The password you enter here must meet the default password policy requirements. If not, the Add Users Assistant displays an error message.

Notes:

If you select this option, the import process checks that the selected password complies with your password policies. If the password is not compliant, an error message appears.

It is not advisable to use a simple value such as "1234" for the password for security reasons. It is recommended to use the Set Password feature in Interaction Administrator after completing the current tasks.

If you have master administrator rights, you can use the a command line executable to report on password usage within a CIC organization. Run the PWCheckU executable from a command prompt in the CIC server path using a user log in switch, for example, "C:\ pwchecku -login adminuser 07158609." For more information about this utility, see the Product Information site.