User Worksheet

Use this page to add users, modify user attributes or delete users. Make changes directly in the worksheet, or select the user attribute then use the shortcut icons below. When you are finished save your changes by selecting Save and Close from the File menu, Ctrl+S, or click .

The User Worksheet automatically opens after you complete the Add Users Assistant. Alternatively, you can skip the Add Users Assistant and use the User Worksheet to quickly add new users. In the User Worksheet, you can add users and specify only the attributes that are most frequently used.

 

Starts the Add User Assistant if you want to run it again.

Opens the Mailbox Selection dialog box for the selected user.

Opens the Set Extensions dialog box to assign extensions (if you skipped this process before), or reassign extensions if you want to make changes. You can set extensions for one, all, or only selected users.

Opens the Set Passwords dialog box to assign passwords (if you skipped this process before), or reassign passwords if you want to make changes. You can set passwords for one, all, or only selected users.

Use the Tools menu to select Manage Roles or Manage Workgroups.

The following user attributes can be modified:

User Name

Click on this field to add or modify the user name. This is the name that appears before the @ in an email address.

Note:

The characters @, / , \, :, *, <, >, and | are blocked for users created by both the new user option in the user container and from the worksheet tool. Of those, the characters @, *, and / can be permitted with the optional server parameter exception "UserNameRestrictedCharacterOverride" by adding the respective character in the new server parameter. This applies to both user names created manually in the user container and to users created in the worksheet.

First Name

Click on this field to add or modify the user's first name.

Last Name

Click on this field to add or modify the user's last name.

Display Name

Click on this field to add or modify the user's display name. This is the name that displayed to users in the CIC clients.

Extension

Click on this field to add or modify the user's extension.

Note: If the Enable Regional Dialing option is selected in Regionalization - Location, and a newly created user extension creates an extension conflict, an error message is displayed. The conflict must be resolved before saving the worksheet information.

DID

Click on this field to add or modify the user's DID number.

Password

Click on this field to add or modify the user's password.

Network ID

Click on this field to add or modify the user's network ID.

Mailbox

Use the button to open the Mailbox Selection dialog box. Review mailbox attributes or make changes to the mailbox attributes for this user.

Roles

Use the button to open the Roles selection box. To add roles to this user, select the role and click . The role appears in the Selected list. To remove a role from this user select the role and click . The role appears in the Available list. Multiple roles can be assigned to a user.

Workgroups

Use the button to open the Workgroups selection box. To add workgroups to this user, select the workgroup and click . The workgroup appears in the Selected list. To remove a workgroup from this user select the workgroup and click . The workgroup appears in the Available list. Multiple workgroups can be assigned to a user.

Warning: The system creates a workgroup called "_SystemRoutingHub_" for the routing of calls. This workgroup exists for internal reasons only.

User Workstation

Use the button to open the list of defined user workstations. Add or modify the workstation assigned to this user.

Station Name

Use the button to open the list of defined stations. Add or modify the station assigned to this user.

Location

Use the button to open the list of defined locations. Add or modify the location assigned to this user.