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Interaction Administrator Help
Workgroup name
Type a name that describes the purpose and/or nature of the group. For example, if a workgroup queue is solely for ACD calls, use "ACD" as part of the workgroup name, e.g., "ACD - DB Support".
A workgroup name should be no more than 50 characters long (25 characters with a double-byte character set). It must start with an alphabetic character and contain no colon (:) or backslash (\) or vertical bar (|). It may contain spaces.
Note: Profile names
in Interaction Attendant should not contain the name of a workgroup to
prevent routing errors. See the Custom
Inbound Call Profile Node help in the Interaction Attendant help
for more information.
Do not exceed 64 characters.
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