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workgrp.gif Add a workgroup

Note: If you enabled the Enhanced Interaction Administrator Change log, then the addition of the workgroup is tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

To add a workgroup

  1. In the People container, click the Workgroups subcontainer.

  2. Right-click and then select New.

  3. In the Entry Name box, type the workgroup name and click OK.

Note:  Do not exceed 64 characters.

  1. In the Workgroup Configuration dialog box, complete the tabs. See the links under Related topics for complete information.

 

Related topics

Configuration

Files

Members

Roles/Supervisors

Wrap-up Codes

ACD (automatic call distribution)

Phonetic Spellings

Secure Input Forms

Options

Security

Custom Attributes

History

Overview of workgroups