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Default Outbound Call Schedule

Interaction Attendant automatically attaches a Default Outbound Call Schedule to each outbound profile.  The default schedule ensures that all calls are processed, should a call arrive during a period that is undefined by custom schedule nodes.

The menu attached to the Default Outbound Call Schedule receives the call when no other schedule is selected for the profile, based upon the current date, time, or events.  The Default Outbound Call Schedule also has precedence if no Custom Outbound Call Schedules are defined for a profile. 

Disabled Options

Since the Default Outbound Call Schedule is designed as a catch-all, some of its features are disabled:

  • You cannot rename a Default Outbound Call Schedule or make it inactive.

  • You cannot set Schedule Start and Schedule End dates, or specify daily, weekly, monthly, yearly, unplanned, or system schedule criteria.

However, all of these items can be configured for Custom Outbound Call Schedules. 

Configurable Options

The following aspects of a Default Outbound Call Schedule are configurable:

  • You can set a voice prompt that plays when the schedule executes.

  • You can set the maximum number of times that the voice prompt will be played before control is passed to the form's error handler.  If you do not define special error handling the call is be disconnected after the maximum number of playbacks. 

  • You can set the number of seconds to wait for user input before repeating the greeting.

  • You can enable auto-detection of extension dialing, which sets up processing that Attendant interprets to handle multiple incoming digits as extension numbers, rather than as menu selections.

  • You can tell Attendant to listen for fax tones, so that fax handling is automatically invoked should a call arrive from a fax machine.  If a fax tone is detected, the fax is received in the Default Mailbox, or in the user or workgroup mailbox that you specify. 

  • You can optionally set error handling options to trap errors that might occur when menus are processed.  The error handler can optionally play a message, and then transfer the call to a (user, station, or workgroup) queue, or transfer the call to any menu that has defined for the server. 

These options are explained in the Custom Outbound Call Schedule topic.

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