Schedules

A schedule stipulates when a menu can run, based upon the date, time, or special event.  You can define schedules (and associated menus) to handle recurring events, holidays, or special situations, such as your regular business hours, after-hours support, or an office closing due to poor weather conditions. See Schedule Types for details.

Schedules are attached to profiles.  A single profile can have many child schedules.  Operations are attached to schedules to build menus. 

Custom schedules define when a menu should be active based upon time-related criteria.  Attendant creates a default schedule for you, and uses it when no custom schedules are defined, and when custom schedules do not match the current date or time. 

Each call flow type (inbound, outbound, operator) provides default and custom schedules that have different property settings.  Subsequent topics discuss these settings in detail.

Related Topics

• Video: Use System schedules for holidays

• Call Schedules

• Operator Schedules

• Email Schedules