Operator Schedules

When a telephone call is placed to an operator or operators, it is matched to an operator profile. The date and time of the call is compared to one or more schedule nodes.  Schedules select the menu that matches the current date, time of day, or a scheduled event, such as a holiday.  Attendant provides default and custom schedules for inbound operator calls:

• Custom Operator Schedules determine whether a menu is active, based upon a date, range of dates, time, or a special event.  Schedule forms stipulate when a menu can run.  You can define schedules (and associated menus) to handle recurring events, holidays, or special situations, such as your regular business hours, after-hours support, or an office closing due to poor weather conditions.

• Interaction Attendant automatically creates a Default Operator Schedule, which it uses when no other schedule has precedence.