Call Schedules

After a telephone call is matched to a call profile, the receipt date/time of the call is compared to one or more schedule nodes.  Schedules select the menu that matches the current date, time of day, or a scheduled event, such as a holiday.  Attendant provides default and custom schedules for inbound and outbound calls:

Custom Call Schedules determine whether a menu is active, based upon a date, range of dates, time, or a special event.  Schedule forms stipulate when a menu can run.  You can define schedules (and associated menus) to handle recurring events, holidays, or special situations, such as your regular business hours, after-hours support, or an office closing due to poor weather conditions.

Interaction Attendant automatically creates a DefaultCall Schedule, which it uses when no other schedule has precedence.