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Interaction Administrator Web Edition Help
View wrap-up categories
The View Wrap-up Categories page displays wrap-up categories in a list in the master view, and displays details of the currently selected wrap-up category in the details view. You can take actions on the wrap-up categories in the list view, such as add, delete, and copy and paste, and you can add a new category. You can change the way the list is displayed, such as change visible columns, sort by column, and filter.
Note: You cannot delete the default wrap-up category.
To view wrap-up categories
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Click the View Wrap-up Codes action under the User Management category or Click View Wrap-up Categories in the breadcrumbs if available.
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The View Wrap-up Categories page appears.
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The details of the selected wrap-up category are displayed in the details view.