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Supervisor Client Memos

CIC administrators can easily communicate with selected users, workgroups or roles by means of brief messages (client memos). An administrator creates these client memos in Interaction Supervisor and they appear in the CIC client. For more information, see Manage Client Memos in the Interaction Supervisor help.

There are two ways you can receive these client memos: desktop pop-ups and notifications.

Desktop pop-ups

Desktop pop-ups (toast) appear in the lower right-hand corner of your Windows desktop. Pop-ups remain on the screen until you close them or the supervisor removes them.

Note: You cannot retrieve a desktop pop-up after you close it.

Notification Area

Notifications appear in the Status Bar. The client notification area contains the text of the latest client memo. If you receive multiple client memos, point to this area to display a tooltip that lists all your client memos.